10 — Services
Maintenance agreements for plant documentation
Documentation does not age in one big step but in many small ones. A terminal added, a drive replaced, an address changed. Each change on its own is too small to commission – and that is exactly why it is left, until the state can no longer be rescued.
A maintenance agreement solves this structurally: instead of commissioning every change separately, there is an agreed scope, dedicated contacts and a fixed rhythm. Small changes run alongside without anyone having to request a quotation.
The scope is tailored to your situation. Often it is plant documentation and revisions; equally possible is the upkeep of article master data and macro libraries, or maintaining a standard.
Because the same people look after the documents over years, the familiarisation effort disappears with every change. That is the real economic lever – not the hourly rate but the time nobody has to spend understanding the installed base again.
Conversely: we will tell you when a maintenance agreement does not make sense for your plant. For rarely changed installations, individual orders are cheaper.
When this service is needed
- Changes arise continuously but each one is too small to commission.
- Documentation has been reworked once and should stay current.
- Article data and macro libraries need permanent upkeep.
- Nobody feels reliably responsible for it.
Process
How we work together
- 01
Define the scope
Which documents, which systems, which rhythm. What is not included is named as clearly as what is.
- 02
Familiarisation
Once, we work into everything fully and bring the starting state to a defined level.
- 03
Ongoing operation
Changes are entered at the agreed rhythm. You report, we update – without a quotation per item.
- 04
Review
At agreed intervals we look together at scope and effort and adjust the agreement if it no longer fits.
Result
What you have at the end
The value is not in the hourly rate but in nobody having to re-familiarise for every change. On plants grown over years, that is the bigger item.
- Permanently current plant documentation
- Maintained article master data and macro libraries
- Traceable change history
- Dedicated contacts who know your installed base
Industries where we take this on
Frequently asked
What does a maintenance agreement cost?
That depends entirely on the agreed scope – number of plants, frequency of change, response time. A flat figure without knowing your installed base would be a number without a basis. So scope is settled before price.
Are we then tied in long term?
The term is negotiable. A minimum term makes sense because the one-off familiarisation otherwise does not pay – for either side.
What happens with larger rebuilds?
Those run as their own project, not under the maintenance agreement. The agreement covers continuous upkeep; a rebuild that changes the plant structure is commissioned separately.
Contact
Tell us what it is about.
A phone call or three lines is enough. From the very start you talk to the people who will later work on your project – not to a distribution list.
Your contact
Olaf Kreith
Head of Sales · Braunschweig
- Phone+49 5332 9464120
- Mobile+49 151 20045434
- Emailinfo@fisekon.com
- AvailabilityMon – Fri, 8:00 – 17:00 CET
Head office switchboard
- Phone+49 (0) 5247 4070-66
- Emailinfo@fisekon.com
- AvailabilityMon – Fri, 8:00 – 17:00 CET
Locations
33428 Marienfeld (Harsewinkel)Gütersloh officeWagenfeldstr. 2
33332 Gütersloh
Or write to us
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